Terms & Conditions

PPR-AMBLE

  1. Any reference to the word “Cozi Living” mean the “Design and Sales Consultant” “Cozi Living Manager” “Sales representative of Cozi Living” who assisted the Client with the design and prepared the quotation.
  2. Any reference to the word “Client” shall mean the person signing the terms and conditions of this agreement.

These Terms are the general terms governing the relationship between Cozi Living and you.   These Terms cover the use of this Website, including any of our other marketing material.   By visiting and using this Website, you accept and agree to these Terms.   These Terms also cover any transactions (including any transaction carried out electronically using a computer or network, or in person) where we provide you with Goods or Services.   The commercial terms of any transaction between us will be contained in an order that will incorporate these Terms.   The Order will prevail if there is a conflict of meaning.   Nothing in these Terms obligates either party to enter into any agreement.

Remember that you must always comply with these Terms.  If you do not understand any terms, you must ask someone to explain them to you.

These general terms and any specific terms, form an agreement between you and us, so please make sure that you understand all of them.

1. DESIGN, MEASUREMENTS AND ACCEPTANCE OF DESIGN

The Client’s acceptance/sign-off of any and all quotations confirms that the design/s & order/s was/were done in accordance with the requirements and Client’s brief and specifications;

The Client confirms that the plan and design was reviewed in detail with the manufacturer/designer;

The Client is required to initial the design perspectives and floor plan/s which will confirm approval and sign-off.

Cozi Living reserves the right to amend any quotation based on final measurements/designs.

All orders are subject to availability.   If your order cannot be fulfilled you may be offered an alternative or given a full refund.

We accept payment via EFT.

Before any custom furniture order will commence, a payment of 50% must be received by Cozi Living.  Full payment must be received before delivery will be booked or before order can be collected.   

Designing of kitchens will be quoted separate/or included from the manufacturing of the kitchen.  Payment for projects exceeding R80 000,00 must be paid in three payments –  60% deposit for production to start –  30% once all carcases are on site – 10% once all is completed.    

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to South Africa and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

We reserve the right to cancel orders even if it is already placed.   You will be notified by email if that is the case and we will process a refund.

2. WARRANTY, MATERIAL AND FINISHES

We take great pride in our workmanship, service and quality.  We offer a 1 year warranty on all our workmanship and materials.  All hardware warranty is listed below.  

Our warranty excludes:

  • Scratches or any damages caused by renovation or building process.
  • Wear and tear or any damages caused by any natural components.
  • Water damage / Damages caused by not cleaning the surface appropriately or not using the product for its intended purpose.  
MATERIAL

All Material “Veneer/Melamien/Solid/Semi Solid/Stone/Granite” used are from reputable companies.

The Client must confirm that all finishes, patterns, profiles, styles and other material are correct on the drawing/s and correctly specified on the Quotation/Invoice.

Cozi Living will not accept changes from what have been quoted once quotations are accepted;

Paint, veneer, granite and solid wood / semi-solid wood products are natural materials and can differ from samples seen in the showroom. Cozi Living will make sure that such differences are minimal;

3. INSTALLATIONS

Cozi Living will recommend an independent installer. Clients may make use of their own installers. Once the carcasses are delivered at the specified site Cozi Living will no longer take any responsibility for any loss or damages.  Cozi Living’s independent contractors will be paid by Cozi Living and will be quoted accordingly. The installation fee will be shown separately on the Client’s quote and invoice;

All communication regarding the installation must be communicated directly to Cozi Living. No arrangements must be done directly with the Installer. Cozi Living will not be held accountable for arrangements and agreements made directly with an Installer;

As soon as installation is scheduled the client must make sure the site is ready for installation as agreed. A call-out fee will be charged if the site is not ready and work is unable to commence. Rescheduling of installation will be discussed and planned by the client and Cozi Living;

Installation duration is quoted according to the design. Any defects on site or changes will be charged;

Installation dates are estimates and may vary depending on availability of material, natural occurrences or public disturbance. The Client will not have the right to impose penalties of any sort against Cozi Living as a result of any delays outside of our direct control.

Installation dates will be determined once quotation is accepted and order has been placed with suppliers and lead times have been provided;

Granite & Marble will be supplied and installed by a third party installer. Granite and Marble will be measured on-site once carcasses have been installed. The installation time will be determined by stock availability;

Cozi Living does not install any sinks/taps/plumbing or any electrical appliances;

After installation Cozi Living and the client will complete a snag list. The list must be compiled with care.

4. PRICE INFORMATION

Cozi Living has taken great care to ensure prices on our website and all quotations are done accurately.   Prices may change over time and any changes done per client instruction will be quoted separately.   Cozi Living has the right to change products and the prices at any time prior to order placement.   If order was placed at an event or on a special discount as advertised, you will be charged only that price.

5.TRADING NAME AND ADDRESS

Aegis Marketing Consultants (Pty) Ltd trading as Cozi Living.  Physical Address 934 Swartbaars str, Garsfontein, Pretoria, 0042 – Showroom address: 13 Goede Hoop Road, Warehouse no 3, Olifantsfontein, Clayville

6. PRIVACY POLICY

By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.   You are giving your permission for us to contact you, if you enter your contact details, including your address, email address and / or phone number, by attempting to place an online order, whether completed or not, or you contact us with an enquiry.   Such contact shall be restricted to matters directly related to your order, order attempt or enquiry.

7. PROHIBITIONS

You must not misuse this Website.   You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.  Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

We request that our staff be treated with respect and we reserve the right to refuse to supply if any offensive comments are made or sent to our employees

8. INDEMNITY

You agree to indemnify, defend and hold harmless Cozi Living, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use on this website, use of any of our products or your breach of the Terms and Conditions.

9. RETURNS

Cozi Living cannot accept returns once received by the client.  Products are as they appear on the website and can be viewed before purchase.  Solid wood is a natural product and no two wood colour / texture /grain / finish will look the same.  Products can also be viewed and discussed at 13 Goede Hoop Road, Warehouse no 3, Olifantsfontein, Clayville.   Before purchase make sure the product is what you want.   Detailed drawings of the final product must be signed off before commencing production.  

10. WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11. CARE AND MAINTENANCE DOCUMENT FOR KITCHEN FINISHES

The purpose of this document is to ensure you, the consumer, are fully aware of the care and maintenance that is required to look after the kitchen finishes you have selected. Please be advised that the longevity of your kitchen relies on you following these care and maintenance directives. Once hand-over of the work has been done it is the responsibility of you, as the customer, to ensure you read and understand the correct way to clean and maintain your kitchen. The kitchen companies and/or material supplier/manufacturer is entitled to void any guarantee if care and maintenance has not been followed. The advice below is generic and designed to cover most products but it is vital that you heed all maintenance instructions issued to you by the supplier as they may vary slightly from the advice listed below.

DOOR AND PANEL FINISHES

11.1. Melamine

General Cleaning – Using a mild household cleaner, wipe down the door or panel with a soft cloth taking care not to rub too hard. Use a soft dry cloth so as not to leave any residue on the door or panel. You may also use Methylated Spirit on a soft cloth, using a circular cleaning motion. Thoroughly clean the area with a damp cloth (water and mild detergent only) to remove any residual Methylated Spirits. Always ensure that you refer to the recommendations provided by the cleaning product manufacturer before use. To ensure that your material warranty will not be void, DO NOT use any of the following: Commercial Cleaning Products, Abrasive Cleaners, Scouring Pads or Abrasive Papers, Acids and Alkalis, Solvents, Thinners, Turpentine (Turps), Ammonia, Bleach, Acetone, or any other cleaning agents containing organic solvents or the above-mentioned products. Avoid contact with sharp instruments. The use of a cooker hood, or extractor, whenever cooking, is advised. This will help avoid steam and cooking oil vapours from adversely effecting surfaces. Exposure to excessive water or standing water will cause damage to the substrate and cause the door or panel to ‘blow’ and warp. Constant exposure to direct sunlight can alter the colour of the melamine over time.

11.2. PVC Foil Wrap

For general cleaning, only use a mild soapy solution. Wipe down with a damp cloth and dry with a soft clean cloth. Dust with a soft cloth only. Don’t use wax-furniture polish or any cleaning products that contain alcohol or solvents. Don’t use abrasive cleaners, acetone, petrol or glass cleaners as this will damage the surface of the doors. Cooking splashes should be wiped up immediately using a damp cloth. Use a micro fibre anti- scratch cloth when cleaning. Excessive exposure to heat and damp can cause the wrap to shrink and pull away from the substrate. The use of a cooker hood, or extractor, whenever cooking, is advised. This will help avoid steam and cooking oil vapours from adversely effecting surfaces. Constant exposure to direct sunlight can alter the colour of the wrap foil over time.

11.3. High gloss laminate / Acrylic

Always keep the protective film in place until installation is completed and all other service providers have finished their projects. The protective film should be removed within 6 months of completion of the job to avoid it ageing and becoming difficult to remove. For general cleaning use a mild household cleaner. Wipe down the door or panel with a soft cloth, taking care not to rub too hard. Use a soft dry cloth so as not to leave any residue on the door or panel. Any spilt chemicals and liquids that can cause stains, must be wiped away immediately using a damp cloth and soapy solution. Repeat this process as necessary. Minor scratches and scuffs can be removed by hand with selected automotive liquid polishes and soft microfiber cloths. The polish must be suitable for painted surfaces. Always adhere to the manufacturer’s instructions. Test the polish on an inconspicuous area first to ensure suitability. Exposure to excessive water or standing water will cause damage to the substrate and cause the door or panel to ‘blow’ and warp. Constant exposure to direct sunlight can alter the colour of the laminate over time.

11.4. Ultra matt laminate

Cleaning and care can vary between brands. Use of a micro fibre cloth and a mild solution of a non-abrasive detergent and water is recommended. Some ultra-matt products do show finger-marks easily in highly lit areas, particularly when the material is in a darker colour. These can be polished off with a micro fibre cloth. Exposure to excessive water or standing water will cause damage to the substrate and cause the door or panel to ‘blow’ and warp. Constant exposure to direct sunlight can alter the colour of the laminate over time.

11.5. Veneer, solid timber and hand painted

Use a micro fibre anti-scratch cloth when cleaning. For general cleaning, only use a 5% liquid soap, 95% water solution. Wipe down with a damp cloth and dry with a soft clean cloth. Dust with a soft cloth only, following the grain pattern of the wood. Don’t use cleaning products that contain alcohol or solvents. Don’t use abrasive cleaners, acetone, petrol or glass cleaners as this will damage the surface of the doors. It’s best to use a damp cloth to remove fingerprints and marks, followed by a clean and dry soft cloth. Cooking splashes should be wiped up immediately using a damp cloth. You may be aware that wood changes colour when exposed to light; the rate of change being dependant on the species and intensity of exposure.  Please be aware that if additional doors are required in the future, a variation in colour is highly probable. With timber, your door may need upkeep every few months with a wax-based product or furniture polish – this will depend on how the company has sealed the product after manufacturing. Please ensure you have checked with your kitchen company whether upkeep of this nature is required. Excessive exposure to water, steam and humidity can cause the timber/substrate to warp and split. The use of a cooker hood, or extractor, whenever cooking, is advised. This will help avoid steam and cooking oil vapours from adversely effecting surfaces.

11.6. Duco / Spray Painted Finishes (Matt, Satin, Sheen, High Gloss)

Clean with a soft, clean dampened cloth and wipe dry after cleaning. Don’t use cleaning products that contain alcohol or solvents. Don’t use abrasive cleaners, acetone, petrol or glass cleaners as this will damage the surface of the doors. Use a micro fibre anti-scratch cloth when cleaning. Excessive exposure to water and heat can cause crazing of the paint finish and ‘blowing’ of the substrate. As paint can chip, banging and bumping of the product should be avoided. The product can also scratch if exposed to sharp objects. Please ensure a non-yellowing paint has been used by your contractor to diminish the chances of the paint yellowing. Excessive exposure to light or if the area is locked up and unused for long periods of time can cause the finish to change colour. Should you need to replace a door/panel down the line the contactor will use a colour spectrometer to try and achieve as close a match to existing doors as possible but a perfect match will be impossible.

WORKTOPS

Your work surfaces can become damaged if mistreated. We would recommend the following basic ‘rules’ to adhere to: Always use a chopping board. Place hot pans or casserole dishes on protective mats or trivets. Mop up spills immediately, particularly on joins, and around sink and hob cut-out areas. For more detailed instruction for your particular material, please see below.

Laminate

Wipe clean with a moist cloth and mild detergent. For more stubborn marks, leave the detergent to soak for a short while before rinsing thoroughly. Use only a very small amount of water. Exposure to excessive heat will create a burn mark on the surface. Never place a pan directly from the hob or oven onto the surface. Excessive exposure to water will cause the substrate to ‘blow’ and warp.

Marble

Marble is calcified limestone, and its polished surface is susceptible to deterioration by the acidic action of some detergents and acidity content such as that which is contained in lemon juice. Red wine and oil will also stain marbles. Marble is generally used in bathrooms for countertops, wall cladding and flooring. It is softer than granite, and can scratch more easily. However; there is a recent swing back to using marble in kitchens, and accepting scratches and stains as a contribution to the “character” of the kitchen. Some Italian residences that are hundreds of years old have traditional marble countertops, and obviously have staining and scratching. The stone’s natural patina (the colour change that occurs over time) enhances rather than diminishes the antique character and beauty of the kitchen and home. Marble is not always installed with a polished finish, and it is possible to hone or acid-wash the upper surface. A honed finish simply involves the removal of the smooth polished finish with polishing blocks, while an acid-washed finish will leave a slightly textured upper surface. These two finishes prevent damage which would normally happen to a polished marble surface through exposure to liquids with acidity content. All marble counter-tops should be sealed with a good quality sealer on installation, and should be sealed as often as is necessary (normally every six months – but dependent on the porosity of the specific marble used). If marble is installed in your kitchen, any stain should be wiped up immediately with a warm soapy cloth to prevent obvious staining.

Granite

Stone is a natural product and as such it is impossible to guarantee colour and pattern consistency. If you have only seen a sample there may well be a variance in both from the small sample to the large sheet of stone that is installed. The fabricator and supplier have no control over marks and irregular patterns that occur naturally in the stone. For this reason, it is essential for you, the client, to go to the supplier and choose your slab in person. Once installed, granite will be treated with a sealer which reduces its natural porosity, and provides a protective coating. The tops should not be cleaned or used for 48hrs after the application of the sealant. This sealant should be reapplied by your fabricator every 6months to a year to ensure the stone stays in good condition. Your fabricator will quote you on the cost for this maintenance treatment. Remember, all stone is porous and the sealant only assists to decrease the porosity. Harsh substances like red wine, beetroot, coffee etc. can still leave marks if not cleaned away quickly. Some granites are more porous than others (usually the paler the stone the more porous it is). The more porous stones are more susceptible to staining and can even be stained by water (if it is left standing on the surface for any length of time) and cooking fats and oils. Clean with water containing soap or a mild or neutral detergent using a soft cloth or sponge. Rinse off with clean water. Polish dry with a soft cloth or a micro fibre surface cloth. Avoid use of abrasive cleaning materials including scouring powders, steel wool or metal brushes. Never use bleach and other chlorine-based cleaners, acids, photographic development liquid, alkalis (caustic soda) and concentrated disinfectants on stone surfaces. If any of these products come into contact with the stone, clean them off immediately. Use of these products can strip the stone of its sealant and make it very porous and susceptible to stains that cannot be removed. Stone is susceptible to changes in temperature. Any exposure to high heat or excessive cold, as well as an abrupt change in temperature, can cause the stone to go into thermal shock and crack. Do not put a hot pan or pot directly onto the stone. Stone tops are heavy and place a lot of weight on the cupboards and support legs of the cupboards below. Many people like to sit on their countertops or stand on them to gain access to top cupboards. It must be noted that this excess weight on the stone can cause damage to the cupboards below and can cause them to collapse. This kind of excess weight can also cause the stone to crack if near a cut out, edge or joint. Please note that should a section of the stone need to be replaced, getting an identical colour and pattern match will be impossible. It is vital that you sign off your stone with the fabricator as soon as installation is complete.

Engineered stone

The rules that apply to granite apply to engineered stone as well, except that engineered stone does not need to be sealed once it is installed by the fabricator. The manufacturing process of the stone ensures that this is not necessary. Should the fabricator believe that for some reason the engineered stone needs to be sealed this should only be done with the engineered stone manufacturer’s consent to ensure the guarantee is not void.

Solid Surfacing

Use soapy water, ammonia-based cleaners (not window cleaners as they can leave a waxy build up that may dull the surface) or commercially available solid surface cleaners. These will remove most dirt and residue although stubborn residue will require a little stronger cleaner. Spillages of items with strong pigment like coffee, red wine etc. can leave marks if not cleaned up quickly. To avoid water marks, clean up spills before they dry. Disinfecting: Occasionally wipe surface with diluted household bleach and water, with a ratio of 1:100. Small scratches can be buffed out by the fabricator. Do not put a hot pot or pan onto the surface as it can stain and damage the surface.

Glass and porcelain-based products

General cleaning involves washing with water or a diluted, household detergent such as dishwashing liquid, which is enough to restore the surface to its original condition. Occasionally, deeper cleaning might be needed especially straight after installation when cement may be left on the surface. Any remaining cement can be removed by washing with warm water or very diluted acidic solutions (diluted vinegar). Be careful when choosing the cleaning agent to use, as in the majority of cases, damage to the surface is caused by using cleaning products that are too strong (high concentrations, hydrochloric acid, etc.). Sometimes using products that are unsuitable for the type of surface, such as cleaning agents with abrasive particles, can alter the appearance of the surface. Never use an acidic cleaner when the material has just been laid. The acid could react with the cement glue, and even damage the joints. It is a good idea to soak the surface with a small amount of clean water before treating it with any type of chemical. Rinse the surface immediately after the treatment to remove any remaining chemicals. Occasionally, the product can retain stains from spills. Some stains cannot be removed in the usual way and need specific cleaning procedures that depend on the type of material and kind of stain. In these cases, contact the manufacturer and fabricator for assistance.

Timber

Always mop up spills straight away and don’t leave wet crockery to stand for any length of time. Particular attention should be paid to the sink area; wipe down the work surface after use. Avoid prolonged contact with metals, such as iron and steel, as these can cause black staining of the timber. Wipe clean using a well wrung out cloth dipped in warm soapy water. Unsealed solid wood work surfaces require slightly more maintenance than other tops as they need to be oiled regularly. Make use of the oil or other product recommended by your supplier to keep the wood supple and prevent cracking. Always follow the grain when applying oil and use a soft dry cloth. If the top has been sealed you may see fine scratch marks in the sealant over time. These can be filled and made less obvious with the use of a wax-based product like Mr Min. Without this care the tops can crack and warp.

CABINET HARDWARE MAINTENANCE:

Over a period of time, cabinet doors may become misaligned. Use a screw driver to tighten, or loosen, the easy adjustment screws on the hinge to adjust a door. Always be aware that excess pressure from leaning on or hanging onto cabinet doors may compromise the hinge, or tear the hinge plate off the cabinet. Always take care when opening and closing doors.

It is important to never overload drawers, roll-out shelves and adjustable shelves. Excess weight from heavy items may cause the drawers or roll-out shelves to malfunction and may even cause the drawer runners or shelf supports to fail.

Keeping your kitchen cabinets clean will prolong their life and prevent the expense of having to replace them. Remember, that the appearance of your entire kitchen has a significant impact on the value of your house, should you ever find yourself in the position of placing your house on the market. By following this simple maintenance guide, you will keep your kitchen in the best shape possible, giving it a well-maintained and polished feel.

12. ASSEMBLY

Cozi Living flat packed products come with assembly instructions.   Cozi Living will not take any responsibility for any damage done by assembling the product incorrectly.  If damage is done to the wood due to hitting it too hard with a hammer (for instance the dowel, cam or pin), Cozi Living cannot accept liability.

13. COLLECTION / DELIVERY

Cozi Living can deliver the product ordered at an extra cost.   Costing for this will be indicated on the quotation and invoice.   Delivery charges are subject to change and may be more than originally quoted. Cozi Living cannot be held responsible for any damage to your product during transport by a courier company.   The Courier Guy is Cozi Living’s Courier service and we do not take responsibility on behalf of The Courier Guy.   Cozi Living will give you the option to insure you product for delivery.   If insurance is included and any damage was done to the product, the product will be replaced by The Courier Guy Company.   The time period for this will be depend on the investigation.   If no insurance was taken, the client carry full responsibility for the product.  In the case where only one panel was damaged, the client may send back the panel and it will be repaired and repainted at the client’s own cost.

14. PRODUCT MATERIAL

Treat Cozi Living products with care.   It is built to last but needs to be used only for its intended purpose.   Do not tilt, slide, and push any Cozi Living product.   When cleaning around the products please insure no water is spilt on or around the products as water can damage the wood. The wood used is a natural product and can change colour over time.

15. LIABILITY

Cozi Living’s liability is governed by South African law.   Cozi Living is not liable for any loss, damage, injury or death.   

16. JURISDICTION

Any disputes shall be settled according to South African law.

If you have any queries relating to these Terms and Conditions, please email our customer care team at info@cozilivingdesign.co.za

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